The purpose of this paper is to inform the range of techniques to best engage with consumers on the development and implementation of the PCEHR system and other eHealth initiatives; and to identify possible consumer needs and issues in the implementation of the PCEHR system. This paper draws on current Australian and international literature and preliminary consultations with CHF members and stakeholders. CHF has also identified consumer groups likely to have a particular interest in, or concerns about, PCEHRs, and who could be included in future engagements.