Key Takeaways from 'Consumer co-creation in health: innovating in Primary Health Networks'

Today, we, the AHHA and the Deeble Institute for Health Policy Research have released a follow-up report to the 'Consumer Engagement: How can PHNs & LHNs involve consumers in co-creation to improve healthcare?' workshop we recently co-convened with the Australian Healthcare and Hospitals Association.

The workshop outlined the theory and evidence behind co-creation and highlighted series of examples of where co-creation is being used in the Australian context. Speakers included managers and directors of PHNs, state government representatives, researchers, clinicians alongside consumer advocates. 

One of the major insights is of the vital importance of a high level of engagement and leadership from the executive level of organisations. Boards and the executive leadership of health networks need to be prepared to champion consumer centred care and provide adequate space and time for their organisations to genuinely engage consumers. This means that getting those people on board with implementing consumer-centred changes should be a focus of everyone who wants to help make the consumer centred care shift a reality.

We've also highlighted that moving toward a consumer-centred health system is not a simple task, and doing so effectively will require more attention being paid to change management than is currently being allocated. There is a need to move away from deciding, announcing and defending our practices and toward effectively managing this change by focusing efforts on: workforce training, professional colleges, regional bodies charged with commissioning services (PHNs) and the design and delivery of services (LHNs).

Read the full report and our recommendations to help make this happen.



About the author

Rebecca Randall, Policy Officer

Rebecca Randall

Policy Officer
Consumer engagement, youth & mental health advocacy and lots of enthusiasm. I approach my work from both lived experience and evidence based perspectives and enjoy exploring the interactions between those points of view.