25 August 2016 - 9:00am to 5:00pm


The Sydney Boulevard Hotel

The Consumers Health Forum (CHF) and the Australian Healthcare and Hospitals Association (AHHA) are pleased to present an interactive workshop on consumer engagement in innovation and value creation in health care.

Consumer Engagement

While consumers continue to be involved as active participants in managing their own health, the focus is now moving forward to include consumers to be involved in innovation and value creation in health care. This is a topical area of health system development both globally and nationally and in turn, the focus of this one day, intensive workshop event.

There is a growing body of literature on health value cocreation and the benefits of consumer value co-creation in the health care sector. Benefits span increased efficiencies in health services, improved health outcomes, reduced health care costs to the patient and the health system, and increased patient satisfaction.

Value can be co-created for the individual consumer, clinical practices, health care organisations and providers, and government. The question is: How can PHNs and LHNs take consumer engagement to the next level?

The day will focus on practical knowledge exchange and developing communities of practice. Workshop participants will participate in discussions focused on how to build capacity for meaningful engagement with consumers and community which they can apply to their current work programs.

Who Should Attend?

Anyone interested in developing their skills in engaging meaningfully with consumers and particularly those involved in creating health services will find this workshop of interest. Specifically:

Primary Health Network staff and hospital executives responsible for planning and commissioning; Consumer advisers to PHNs and hospitals including staff as well as committee or councils representatives;Consumer directors on PHN and hospital boards;Chairs and other representatives of PHN and hospital consumer and community advisory committees; Researchers with an interest in co-creation approaches to health system and service development would be other interested parties.


More information and registration at