This is a review of literature and practice that relate to using patient experience and consumer evidence to drive improved health outcomes. The focus is on qualitative, narrative methods of inviting and analysing consumer experience data – put simply, personal stories.
Literature and Practice Review - Capturing, analysing and using consumers’ health experience narratives to drive better health outcomes
Health Voices, Issue 11, November 2012
Complementary Medicines: How well do consumers know their products?
Checklist for Secretariats
Committee secretariats can the contribution of a consumer representative on a by supporting his or her involvement. This checklist, developed by the Consumers Health Forum of Australia (CHF) provides some useful tips. Although the checklist is not exhaustive, it provides some useful pointers.
Health Voices, Issue 10, May 2012
Putting money where the mouth is: solutions for Australia's dental crisis
Submission to the Senate Community Affairs Committee Inquiry into the role of the Government and the Therapeutic Goods Administration (TGA) regarding medical devices, particularly Poly Implant Prosthese (PIP) breast implants
CHF considers that the current Inquiry provides a valuable opportunity to review the Government’s response to the numerous recent regulatory reviews outlined in TGA Reforms: A blueprint for the TGA’s future, which was released in December 2011. However, we note that the TGA is still in the process of implementing the recommendations agreed to by Government, and that there are likely to be further reforms to TGA processes and policies.
Confidentiality guidelines - Info for Consumer Reps
This fact sheet helps consumer representatives decide what is confidential. It is a guide only,
different committees may have different requirements and consumer representatives should
clarify these with their committee’s secretariat. Even where a committee member is not
required to sign a confidentiality agreement, they should be aware that confidentiality may
apply to some areas of their committee’s work.
Health Voices, Issue 9, October 2011
Medicines in Australia: Regulation, safety and access.
Health Voices, Issue 8, June 2011
The role of consumers in healthcare planning and delivery, and the value consumers bring to the decision-making table.
Health Voices, Issue 7, November 2010
Moving forward in the critical area of eHealth.
eHealth and Electronic Health Records: Consumer Perspectives and Consumer Engagement
The purpose of this paper is to inform the range of techniques to best engage with consumers on the development and implementation of the PCEHR system and other eHealth initiatives; and to identify possible consumer needs and issues in the implementation of the PCEHR system. This paper draws on current Australian and international literature and preliminary consultations with CHF members and stakeholders. CHF has also identified consumer groups likely to have a particular interest in, or concerns about, PCEHRs, and who could be included in future engagements.