The Australian Health Consumer Sentiment Survey is a population-based study of health consumer sentiment and provides an important barometer of satisfaction and opinions about the Australian health system. The survey was co-designed by academics and researchers from Macquarie University together with health consumer advocates and consumer-researchers from the Consumers Health Forum of Australia (CHF). Data from two waves of the survey with representative samples of Australian adults drawn from the general population – 1024 respondents in December 2018 and 5100 in October 2021 during the COVID-19 Delta outbreak – provides unique insights into health service use, satisfaction, and opinions before and during the COVID-19 pandemic. The Australian Health Consumer Sentiment survey, if undertaken regularly over time, would ensure that consumer views inform health policy.
Download your copy of the full report to learn what Australian consumers think about their health system’s performance before and during the COVID-19 pandemic.