CHF has developed and piloted the Health Experience Wheel, a tool for powerfully communicating the key information in a consumer story. The Health Experience Wheel is a simple visual representation of the most positive and negative interactions a storyteller had with the health system in their own story of a ‘patient life journey’. Health Experience Wheels are intentionally simple in order to represent a story’s key information in a compelling and easily consumable format. They show clearly what mattered, and what could have been improved, in a storyteller’s experience.
The Health Experience Wheel shows:
- The stages in the patient life journey.
- A quote from a storyteller, describing the single change that could have made the biggest overall difference to their experience. This is described in the centre of the Wheel.
- Key experience points in each stage of the patient life journey. The Health Experience Wheel presents these experience points as simple, easy-to-understand emoticons (happy and sad faces). These experience points identify the key positive and negative experiences that a storyteller had with the health system in their story of their patient life journey.
- Each experience point is accompanied by a brief summary of what happened at that point in the story, usually including a description of the experience in the storyteller’s own words.