The advantage of the Health Experience Wheel is that it can communicate the key aspects of a story to anyone very quickly and effectively, regardless of whether they are someone very senior in a decision making role in an organisation or a health consumer sharing their story. This makes Health Experience Wheels a valuable supplement to full stories as told by consumers (in video, audio, transcript or summary), because the Wheels allow readers to quickly grasp the essence of a story.
The Health Experience Wheel is best suited to consumer stories that:
- Have clearly defined stages (such as ‘first symptoms’, ‘diagnosis’, ‘treatment’ and ‘recovery’);
- Include positive as well as negative experiences of the health system;
- Are appropriate to communicate using the emotional language of ‘happy’ and ‘sad’ and visual depictions of happy and sad faces.