Record your interviews. You can record an interview by taking as many notes as you can during or after the interview. You may like to audio-record or video your interviews to obtain the most accurate record possible but you must first ask for and obtain permission from the storyteller, and you should double check that this is OK before you begin recording. Having a verbatim record of what the storyteller says allows you to share their story in their exact words, and this can make consumer stories as powerful and compelling as possible. If you are audio-recording in order to then prepare a transcript of the conversation, you can use a purpose-designed audio-recorder or the record function on a mobile phone. Whatever recording equipment you use, it’s important to permanently delete each audio-file from your equipment as soon as possible. This is an important part of protecting the privacy and security of consumers’ information.