Putting consumers in control of their own health & care.

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CHF is Australia’s leading advocate on consumer health care issues.

We work to achieve safe, good quality, timely healthcare for all Australians, supported by the best health information and systems the country can afford.

Vision and Mission

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Medicare changes require more communication

7 June 2021 — Media release
The Consumers Health Forum has urged the Federal Government to consider a short pause on the introduction of proposed changes to Medicare benefits in to allow time for a communication and implementation strategy to help consumers and doctors prepare for the changes. Changes to around 900 Medicare...

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Help shape Australia's healthcare for the better — become a member today and be a highly valued partner in the effort to make the consumer perspective a priority.

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Member benefits

  • Alerts to free supporter network events, webinars and resources
  • Health Update — CHF's exclusive members' fortnightly e-newsletter
  • Alerts to Consumer Representative Vacancies and CHF Consultations
  • Access to CHF policy submissions, information and project reports

The Australian and New Zealand
Consumer Experience and Leadership in Healthcare
Virtual Summit

Did you miss our consumer health summit in March 2021? This high impact, post-COVID virtual event drew on insights from thought leaders in Australia, New Zealand, Canada and the UK. You can access all the content from this event until March 2022.

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Consumers as leaders in health care

 

 
A voice for health consumers
Making sure consumers are part of the health conversation as effective advocates and leaders.
 
Improving the quality of health services
Working with health and social support systems to implement consumer-centred reforms that make the right kind of difference.
 
Influencing policy
Advocating consumer-centred health care to governments, health and social support systems.
 

Join Australia's Health Panel

Australia's Health Panel is a CHF project that adds your voice to the national conversation on health policy through timely and high quality surveys.

Learn more Join the Panel See Results 

What we are doing

The latest news, blogs and publications

senior woman seated looking at viewer with other aged people in the backgroubd
11 June 2021 — Blog

Putting health navigation on the map

The challenges in providing vitally important health care for older and frail people have been amply demonstrated by the Government’s struggle to ensure all residents in aged care homes are vaccinated against COVID-19 in good time. It is not as if the Government is not mindful of the needs for...
8 June 2021 — Media release

New survey results shine a light on health literacy in Australia

New survey findings show a significant number of consumers need to be supported to feel more in control of their health care. The report , commissioned from the Consumers Health Forum (CHF) by NPS MedicineWise, defines and measures health literacy in Australia. It also identifies gaps which are...
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Featured stories

Australia's health system as told by consumers

Have a health story to tell?

Patient Opinion is an independent site about your experiences of Australian health services, good or bad. They pass your stories to the right people to make a difference.

Go to patientopinion.org.au

 

Upcoming Events

23 June 2021

Patient Safety and Quality Symposium

Virtual event hosted by the Australasian Institute of Clinical Governance (AICG). Most highly developed industrialised nations, including Australia and New Zealand, generally enjoy good health outcomes. People want to trust health service organisations and the professionals within them to provide...
7 July 2021

Consumer Link: webinar

CHF’s third webinar for the Consumer Link series, Consumers talking with consumers - establishing a consultative base to inform your work, Featuring Anne Curtis, Engagement Consultant – Specific Projects, Health Consumers Queensland Anne has more than 30 years- experience working in health related...