Resources 

Impactful consumer engagement requires consumers and the people running engagement processes to be skilled, confident, supported and always feel safe.  

This page lists some useful resources.   While all approaches have their own nuances –such as differently worded themes or approaches- they have the common principle that healthcare that is developed with consumers will better meet people's needs. 

CHF Latest Webinars:

Making the most of My Health Record webinar

Powering Through: What to know if you rely on medical equipment during a power outage

Strategies and frameworks:  

• (Draft) National Consumer Engagement Strategy for Health and Wellbeing

• Safer Care Victoria's Partnering in Healthcare Framework

• All of Us: A guide to engaging consumers, carers and communities across NSW Health

• WA Child and Adolescent Health Service: Consumer Engagement Strategy

• SA Government: Consumer, Carer and Community Engagement Strategic Framework 2021-2025

• “The Patient Will See You Now”: Tasmanian Health Service Consumer Engagement Model of Care  

• Partnering with consumers | Australian Commission on Safety and Quality in Health Care

• Health Care Consumers’ Association of the ACT:  Consumer and Community Participation Framework

• Health Consumers Queensland - Consumer and Community Engagement Framework

• Health Consumers’ Council WA: Strategic Plan.

• National Framework for Consumer Involvement in Cancer Control 

• Patient Involvement Strategy 2021-25 - UK Government  

• Accelerated Access Collaborative Patient and Public Involvement Strategy 2021-26- National Health Service, UK.  

• Healthcare Excellence Canada The Patient Engagement Framework  

Tools and guides 

• All of Us: A guide to engaging consumers, carers and communities across NSW Health: Tools for working together

• WA Government: Working with Consumers and Carers Toolkit

• SA Government: Engagement with consumers, carers and the community: Guides and resources

• Experience Based Co-Design – A toolkit for Australia

• For consumers | Australian Commission on Safety and Quality in Health Care

• Partnering with Consumers: A guide for consumers | Australian Commission on Safety and Quality in Health Care

• Health literacy | Australian Commission on Safety and Quality in Health Care

• Supportive resources on partnering with consumers | Australian Commission on Safety and Quality in Health Care

• National Health and Medical Research Council (NHMRC): Consumer and Community Engagement Toolkit

• The Imperial College London: online hub of patient and public involvement resources, templates and toolkits.

• Toolkit: Consumer engagement | Cancer Australia

• Health Care Consumers’ Association of the ACT: A Guide for Consumers: Partnering with Health Organisations in the ACT

• Health Consumers NSW:  Tools and resources

• Health Consumers Queensland: A Guide for Consumers: Partnering with Health Organisations

• Health Consumers’ Council WA – Engagement program

• Health Consumers Tasmania – Training

Online free courses 

Monash Partners Consumer and Community Involvement six free self-paced online modules Consumer and Community Involvement - Monash Partners 

Vic PCP Online Health Literacy Course. Online Health Literacy Course 

Background reading 

Australia’s Health: a biennial report from the Australian Institute of Health and Welfare. Contains a wealth of data about health status of the population, health spending and health service utilisation. https://www.aihw.gov.au/reports-data/australias-health  

A brief overview of how the health system works from a consumer perspective https://www.healthdirect.gov.au/australias-healthcare-system  

The Beryl Institute: Elevating the Human Experience in Healthcare (USA 

IAP2 Australasia International Association for Public Participation Australasia (IAP2)   

Participatory democracy Council of Europe