Consumers Health Forum of Australia (CHF) as the national peak organisation for health care consumers is working closely with the Australian Commission on Safety and Quality in Health Care (the Commission) on the National Safety and Quality Health Service (NSQHS) Standards to ensure the consumer voice is included in their work. The NSQHS Standards aim to improve the quality of health service provision in Australia and provide a nationally consistent statement of the level of care consumers can expect from health service organisations.

The Safety and Quality Special Interest Group was developed to work with CHF and connect to the Commission for user testing of resources such as decision support tools, consumer factsheets and consumer tools. Another area of focus for the group is health literacy, including identifying and discussing various tools and approaches to enact improvements in health literacy across the community.

This group is open to all members and consumer representatives. We currently have 23 members involved and would like to increase to 25. This cap helps keep the group manageable while assuring diversity. Applicants will be chosen based on ‘first in, first served’. The group is co-facilitated by a CHF Secretariat member and a consumer, selected by members voting.

The group is advisory to CHF, with final decisions remaining with the CHF Board.

The group does not meet face to face. Currently we use a mixture of online forums and teleconfencing. 

The time commitment is to attend a monthly meeting and to read documents and provide comments between meetings. No sitting fees or reimbursement is offered to participants.

To register please complete the attached form. For more information please contact our Policy/Safety and Quality Officer, Leanne Kelly on

Your Details
Can you commit to bi-monthly (every second month) meetings via teleconference during AEST business hours? (8:30am-4pm Monday – Friday?)
Can you commit to checking online forums, such as SharePoint, or emails outside of meeting times to prepare, provide feedback or contribute to group discussions?