CHF is Australia’s leading advocate on consumer health care issues.

We work to achieve safe, good quality, timely healthcare for all Australians, supported by the best health information and systems the country can afford.

Vision, Mission and Strategy


A world class health and social care system centred on consumers and communities.


To draw on consumer and community knowledge and experience to relentlessly drive innovation and improvements to the Australian health and human service system


Strategy document - (PDF)

About CHF 

The Consumers Health Forum of Australia (CHF) is the national peak body representing the interests of Australian healthcare consumers. CHF works to achieve safe, quality, timely healthcare for all Australians, supported by accessible health information and systems.

CHF does this by:

  1. advocating for appropriate and equitable healthcare
  2. undertaking consumer-based research and developing a strong consumer knowledge base
  3. identifying key issues in safety and quality of health services for consumers
  4. raising the health literacy of consumers, health professionals and stakeholders
  5. providing a strong national voice for health consumers and supporting consumer participation in health policy and program decision making

CHF values:

  • our members' knowledge, experience and involvement
  • development of an integrated healthcare system that values the consumer experience
  • early intervention, prevention and early diagnosis
  • collaborative integrated healthcare
  • working in partnership

CHF member organisations reach thousands of Australian health consumers across a wide range of health interests and health system experiences. CHF policy is developed through consultation with members, ensuring that CHF maintains a broad, representative, health consumer perspective.

CHF is committed to being an active advocate in the ongoing development of Australian health policy and practice.

The challenge for CHF in the coming years is to maintain and enhance the recent gains made for consumers by articulating and contributing to effective consumer and community participation in health care policy and planning, service planning and delivery and research and evaluation.