Be Health Aware


Understanding our own health and how to access the care we need - our health literacy - is now more important than ever. Advances in modern medicine and knowledge about what care best suits each of us is flourishing, increasing the options we face.




Be Health Aware is the CHF portal for evidence-based information and resources.

This collection of resources have been created by reputable sources and they will help you with your health care decisions and choices. The best health outcomes rely on patients and consumers who are engaged and informed. With this in mind, we have developed and maintain Be Health Aware as part of our advocacy of health literacy as a central to consumer-centred health care.

Welcome to Be Health Aware - use the links in the right-hand column to navigate the page and find the information you need, whether in relation to a particular disease, treatment, service or policy. If you have ideas of resources to include on this page we would love to hear from you

What is health literacy?

According to the Australian Commission of Safety and Quality in Health Care (ACSQHC), Health literacy is how people understand information about health and health care, and how they apply this information to their lives.

To learn more about health literacy visit the ACSQHC website.

Free health literacy course - Introduction to the language of healthcare

Quick links

Information on COVID-19 and vaccination

Information from the Australian Department of Health

Use the Department of Health's Eligibility Checker to find out when and where to get your COVID-19 vaccine.

The new COVID-19 restriction checker from healthdirect is a search tool to help you find what you can or can't do in your state or territory as advice changes about COVID-19. 

Healthdirect provides free, approved medical advice and has delivered information to Australians on COVID-19 since the beginning of the pandemic. The restriction checker allows you to search for updated advice by state or by activity. Other tools and information on COVID-19 can be accessed from the COVID-19 section of the healthdirect website.  

You can visit healthdirect or see your doctor or pharmacist for medical advice.

The latest news and information about COVID-19 and the vaccine, and resources for your community are available on the Australian Department of Health website

Is it true? Answers to common questions and misconceptions about COVID-19 vaccines

National coronavirus and COVID-19 vaccine helpline

If you need information about COVID-19, COVID-19 vaccines or help with the COVIDSafe app, call the COVID-19 helpline 1800 020 080. If you need help with booking a COVID-19 vaccine appointment, the helpline is unable to book appointments for you.

More information about the helpline, finding a vaccination service and FAQs from the Australian Department of Health.

    Australian Department of Health

    World Health Organisation

    National COVID-19 clinical evidence taskforce - High-priority, evidence-based clinical COVID-19 guidelines

    Digital Health Agency - accessing proof of vaccination

    Connections for older Australians, - advice from COTA

    More advice and support line for older Australians to stay healthy and safe.

    Making sense of COVID-19 - information for HIV and LGBTIQ communities

    Stay up-to-date with news about COVID-19 - ABC coronavirus hub

    Coronacast - podcast by Dr Norman Swan, Physician and Health Journalist with the ABC.

    Consumer information about vaccines

    The following resources about the vaccination program are from the science community and have been published by trusted organisations.

    Get the facts on the pandemic, vaccines and misinformation in this explainer from the Australian Academy of Science.

    The Australian Academy of Science also provides credible consumer information about COVID-19 and the science of immunisation

    Technical resources

    COVID-19 Vaccine - Frequently asked question from the New England Journal of Medicine

    The Australian Government COVID-19 Vaccine and Treatment Strategy

    What to ask your doctor

    Asking the right questions and getting the right information from your healthcare providers is vital to gain a clear understanding of your own health. 

    Digital health

    Learn about digital health and how it can help us track, manage, and improve health outcomes, care environments and lead to greater independence. 

    How to use your vaccination record

    You can now get your immunisation history statement from My Health Record to show proof of your vaccinations. The statement is also available if you're not eligible for Medicare but have a record. Learn more

    Private Health Insurance

    Do you need Private Health Insurance? With so many policies to choose from, how do you know which one is right for you? On 1 April 2019, private health insurance begins the most extensive changes in recent years. Learn more about how it works, compare policies and understand your options. 


    Learn more about Medicare, the scheme that gives Australian residents access to healthcare. You can access your Medicare account through myGov, a system that allows you to securely access multiple government services with one login.

    Health concessions guide

    Learn about healthcare concessions and which ones you may be eligible for. 

    Oral health 

    Oral health is fundamental to overall health and wellbeing. Take control of your oral health and enjoy better general health overall.

    Mental health

    Foster your own mental health and enjoy a general state of wellbeing, including the ability to cope with changes and challenges and live your life in a positive and meaningful way.

    Healthdirect — mental health resources from the governement-funded healthcare information service

    Head to Health — Australian Department of Health: apps, online programs, online forums, and phone services, and a range of digital information resources

    SANE Australia — mental health support and resources

    Lifeline Australia — 24-hour telephone support for people in crisis and suicide prevention services

    Beyond Blue — information and resources for Australians to acheive their best mental health

    Black Dog Institute — medical research institute for the early detection, prevention and treatment of common mental health disorders - public resources including research studies, education programs, digital tools and apps and clinical services

    Healthy Mind — an online Easy Read tool designed for people with Intellectual Disability (ID)

    Indigenous health

    Resources to support the physical, cultural, social and emotional wellbeing of Aboriginal and/or Torres Strait Islander people. 

    Disability services

    Services and resources to support people living with a disability and their carers. 


    Carers are those who provide care and support to a family member or friend with a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged. If you are a Carer, it is important that you also take care of your own health and wellbeing. 


    Finding a health service or advice

    Find quality, approved health services and information to suit your circumstances.


    Whether you have a health enquiry or are looking for support during difficult times, there are many free hotlines that provide information, referrals and advice for a range of situations.

    healthdirect 1800 022 222 — Non-urgent 24/7 health advice

    Medicine line 1300 MEDICINE (1300 633 424) — Information on prescription, over-the-counter and complementary medicines.

    Cancer council 13 11 20 — Confidential information & support on cancer-related issues

    Strokeline 1800 787 653 — Information and advice on stroke prevention, treatment and recovery

    Lifeline 13 11 14 — 24/7 crisis support

    Beyond Blue 1300 22 4636 — 24/7 support & advice from a trained mental health professional

    Kids Helpline 1800 551 800 — 24/7 support for kids, teens & young adults

    QLife 1800 184 527 — nonymous LGBTI peer support and referral

    Consumer centred care

    Working towards creating mutually beneficial partnerships among health care providers, patients and families. 

    Multicultural health & support

    Services that ensure quality health care for all people living within our culturally and linguistically diverse society.


    Do you need an interpreter to help with a medical emergency or inquiry?

    Always call 000 directly if you need to contact emergency Ambulance, Police or Fire services. The 000 emergency services line will call the Translating and Interpreting Service (TIS National) and connect you with an interpreter using a priority line 24 hours a day, every day of the year.

    TIS National can help communications with: medical and health practitioners, pharmacists and emergency services. It provides interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients. These services enable non-English speakers to independently access services and information in Australia.

    TIS National can call on 3000 interpreters across Australia in more than 160 different languages. Non-English speakers can access immediate telephone interpreters through TIS National by calling 131 450.

    Alternatively, if you contact an organisation directly it may organise an interpreter on your behalf.