Be Health Aware


Understanding our own health and how to access the care we need - our health literacy - is now more important than ever. Advances in modern medicine and knowledge about what care best suits each of us is flourishing, increasing the options we face.




Be Health Aware is a portal to evidence-based information and resources that act as a guide to the health care choices we need to make, whether in relation to a particular disease, treatment, service or policy.

The Consumers Health Forum has developed Be Health Aware as part of our advocacy of health literacy as a central element of consumer-centred health care.  Evidence shows best health outcomes significantly rely on an informed and engaged patient and consumer.

Welcome to Be Health Aware - if you have ideas of resources to include on this page we would love to hear from you.


What is health literacy?

According to the Australian Commission of Safety and Quality in Health Care (ACSQHC), health literacy is about how people understand information about health and health care, and how they apply that information to their lives.

To learn more about health literacy visit the ACSQHC website.

What to ask your doctor

Asking the right questions and getting the right information from your healthcare providers is vital to gain a clear understanding of your own health. 

Digital health

Learn about digital health and how it can help us track, manage, and improve health outcomes, care environments and lead to greater independence.

Private Health Insurance

Do you need Private Health Insurance? With so many policies to choose from, how do you know which one is right for you? On 1 April 2019, private health insurance begins the most extensive changes in recent years. Learn more about how it works, compare policies and understand your options. 


Learn more about Medicare, the scheme that gives Australian residents access to healthcare. You can access your Medicare account through myGov, a system that allows you to securely access multiple government services with one login.

Health concessions guide

Learn about healthcare concessions and which ones you may be eligible for. 

Oral health 

Oral health is fundamental to overall health and wellbeing. Take control of your oral health and enjoy better general health overall.

Mental health 

Foster your own mental health and enjoy a general state of wellbeing, including the ability to cope with changes and challenges and live your life in a positive and meaningful way. 

Indigenous health

Resources to support the physical, cultural, social and emotional wellbeing of Aboriginal and/or Torres Strait Islander people. 


Carers are those who provide care and support to a family member or friend with a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged. If you are a Carer, it is important that you also take care of your own health and wellbeing. 


Finding a health service/get health advice

Find quality, approved health services and information to suit your circumstances. 


Whether you have a health enquiry or are looking for support during difficult times, there are many free hotlines that provide information, referrals and advice for a range of situations.


healthdirect 1800 022 222 - Non-urgent 24/7 health advice

Medicine line 1300 MEDICINE (1300 633 424) - Information on prescription, over-the-counter and complementary medicines.

Cancer council 131120 - Confidential information & support on cancer-related issues

Strokeline 1800 787 653 - Information and advice on stroke prevention, treatment and recovery

Lifeline 13 11 14 - 24/7 crisis support

Beyond Blue 1300 22 4636 - 24/7 support & advice from a trained mental health professional

Kids Helpline 1800 551 800 - 24/7 support for kids, teens & young adults

QLife 1800 184 527 - Anonymous LGBTI peer support and referral 



Consumer centred care

Working towards creating mutually beneficial partnerships among health care providers, patients and families. 

Multicultural health & support

Services that ensure quality health care for all people living within our culturally and linguistically diverse society.


Do you need an interpreter to help with a medical emergency or inquiry?

Always call 000 directly if you need to contact emergency Ambulance, Police or Fire services. The 000 emergency services line will call the Translating and Interpreting Service (TIS National) and connect you with an interpreter using a priority line 24 hours a day, every day of the year.

TIS National can help communications with: medical and health practitioners, pharmacists and emergency services. It provides interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients. These services enable non-English speakers to independently access services and information in Australia.

TIS National can call on 3000 interpreters across Australia in more than 160 different languages. Non-English speakers can access immediate telephone interpreters through TIS National by calling 131 450.

Alternatively, if you contact an organisation directly it may organise an interpreter on your behalf.