Melanie, your contact person at the Consumer Coalition, calls you to confirm that you are their new consumer representative on the Medications Access Committee (MAC), after the previous representative moved interstate. She tells you the next meeting is in two weeks, and that Lucy, at the Secretariat for the MAC, will contact you to discuss the meeting. She provides you with Lucy's contact details. 

Melanie asks if you have any questions. You have a number of questions; in relation to your role and its scope, the support you will receive from the Consumer Coalition and how you keep in touch with them. 

• You hold off from asking your questions until another day, as you don't want to appear as though you don't know what you're doing. 
• You ask Melanie your questions while you've got her on the phone.