You make a few initial notes on the Agenda, and then have a look at the Position Statements on the Consumer Coalition's website. A few of them relate to Agenda items, and you read through them. You write down your short-term goals for the meeting. You also review the Consumer Health Forum Consumer Representative Guidelines and the e-learning module to refresh yourself on the tips for being a consumer representative. 

The day before the meeting you gather your meeting papers and the phone number for the Secretariat, in case you need it. 

You arrive outside the venue fifteen minutes before the meeting is due to start. Through the glass sliding doors you can see people entering and leaving the building with their electronic passes. The security guard checks in guests nearby. You're glad you arrived early, as this is a sign-in process you were unaware of. 

The Security Guard signs you in, hands you a guest pass, and points you towards the lift.