It is important to understand the circumstances in which you were appointed before you can assess your obligations. You should clarify whether your appointment is:

• In your own right, for example as a board member
• As a consumer representative nominated by a consumer organisation.

If you were nominated by a consumer organisation you may wish to ask them:

• Are you expected to carry forward the policies of the organisation?
• What do they expect of you?
• How will they keep you informed about their work and provide you with support?