• Are you a health consumer with strong connections to your community?
  • Has the COVID-19 pandemic had an impact on your health and wellbeing?
  • Do you have ideas about what health and wellbeing policy should look like in a post-COVID environment?
  • Would you like to contribute to a significant piece of consumer-led thought leadership policy work to set the agenda moving forward?
  • Are you able to participate in a series of online workshops and contribute feedback on these ideas over the next 6 months?

If this sounds like you, then we want you to be involved in the Consumer Commission: Beyond COVID-19. You could be one of 20-30 consumer leaders chosen to contribute views and ideas about the future of the Australian health and social care system.


The anticipated threat of the COVID-19 pandemic appears to have been managed well such that our health system is poised to cope. National conversations are now turning to the future directions and priorities for our health and human services systems in a post-pandemic environment as well as responses to the community health and wellbeing fallout of the economic impact. Many argue that we have an opportunity to not only reimagine healthcare, but to recreate it.

A National COVID Coordination Commission (NCCC) has been formed with a secretariat in the Department of Prime Minister and Cabinet. Its terms of reference are economically geared and explicitly focused on critical non-health factors.

CHF believes that post-pandemic policy must pay attention to equal access to healthcare and social welfare, distinctive patterns of disadvantage and enhancing social wellbeing and mental health. We also need to approach the measurement of ‘social wellness’ differently and strengthen the participation of civil society and consumers in recovery policy and planning.

That is why CHF is establishing a Consumer Commission to make a significant consumer-focused and driven contribution to the national policy discussion already unfolding about the future direction of health care policy and investment.

What is the time commitment?

You will need to have time and IT capability to join and contribute to the following online workshops:

  • At least one of the following 2-hour divergent workshops:
    • 9-11am Tuesday 4 August
    • 9-11am Wednesday 5 August
    • 9-11am Tuesday 11 August
    • 9-11am Wednesday 12 August
  • A half day convergent workshop on Friday 18 September
  • A 2-hour finalisation workshop on the morning of Monday 12 October

What will you get out of participating in the Commission?

The Commission will provide you with an opportunity to:

  • Discuss the impacts of the COVID-19 pandemic and what the future of health and social care should look like with fellow consumers
  • Contribute ideas and proposals to improve Australian health and social policy into the future
  • Develop tangible proposals to support equal access to healthcare and social welfare and reduce disadvantage across the Australian community
  • Be instrumental in shaping and presenting the consumer voice in the policy debate

*Please note: there will be no sitting fees or payment associated with participating in the Commission. As all the workshops and meetings will be online there will be no travel involved and you will need to have appropriate IT access to participate.

What outcomes will result from the Commission?

The Commission is being established to develop a policy paper that will be presented to the Minister for Health and relevant Government departments. The current watershed environment is an opportunity for you as a consumer leader to make a significant contribution to the national policy discussion about the future direction of health care policy and investment. CHF will also use the paper to shape our advocacy and policy work post the pandemic.

We envision that the Commission’s work and the final paper will take a similar form to previous landmark documents that CHF has produced, such as the 2018 Shifting Gears: Consumers Transforming Health White Paper.

How can I get involved?

If you would like to be considered as a member of the Consumer Commission please complete the application form

All expressions of interest will be assessed by an independent panel based on merit.

If you have any questions please contact CHF Senior Policy Officer Lisa Gelbart at l.gelbart@chf.org.au

Expressions of interest close at midnight on Sunday 5 July. Following our selection process, we will advise you if your expression of interest has been successful by Friday 24 July.

Application form