05 March 2025
About
The Australian Commission on Safety and Quality in Health Care (the Commission) leads and coordinates national improvements in the safety and quality of health care. Within this overarching purpose the Commission aims to ensure people are kept safe when they receive health care and that they receive the health care they should.
The Commission launched its current website in 2018, and since then a number of changes have taken place including the transition of several websites and digital resources from National Prescribing Service (NPS) MedicineWise.
The Digital Transformation Program has been established to review, consolidate and harmonise the Commission’s overall digital presence. The Program’s goals are to develop a new website for the Commission that combines new and existing features, focuses on users, and improves their digital experience.
The Digital Transformation External Working Group (EWG) will work with external stakeholders to co-design the new website and digital materials, making sure the final product meets user needs and improves the digital journey.
The opportunity and your role
On behalf of the Commission, CHF is seeking two (2) consumers to join the EWG. The EWG will shape the development of the new website, making it easier for people to find and understand information published by the Commission.
The EWG will provide guidance on:
How people navigate and use the website
Organising information clearly and accessibly
Designing a user-friendly look and feel
Structuring content so information is consistent and easy to find
Making the website simple and intuitive for all users
Ensuring digital content meets the needs of those seeking health information
To succeed in this role, you will:
Have experience using the Commission’s website and resources
Be comfortable navigating digital platforms and providing constructive feedback on website usability
Have a reasonable level of digital literacy
Have a good understanding of how online information is put together, with knowledge of user experience (UX) and user interface (UI) design being favourable
Be confident in collaborating with government representatives, clinicians, and health sector executives
Members will be appointed from April 2025 to March 2026. The EWG will meet every two months for approximately 2-3 hours per session. Meetings will be a mix of virtual and in-person, though the option of only attending virtually is always available.
The Commission will:
Provide orientation and ongoing support to the consumer representatives
Remunerate sitting fees for meetings, as well as travel and accommodation costs, to support participation. The sitting fee rates for meetings are:
0-2 hours: $388.40
2-3 hours: $582.60
11.5% superannuation on top of the sitting fees.
To apply and for further information
Please fill out the expression of interest form below, with your answers to the following questions when prompted:
Tell us about your experiences using the Commission’s website and locating resource material/s?
How comfortable are you with using websites and digital resources, and how would you describe your digital literacy skills?
What do you think makes a website easy to use and well-organised?
Have you ever provided input on digital platforms, websites, or online resources? If so, can you share an example of how your contributions led to improvements?
The EWG will be made up of diverse stakeholders, such as government representatives, clinicians, and health sector executives. Please share any committee or panel involvement, or any other experiences where you have collaborated with professionals at a senior level.
A panel will assess all expressions of interest to gain a diverse range of perspectives. We will keep the information provided in your expression of interest confidential and it will only be shared with the Commission for the purposes of facilitating selection and participation.
If you have any queries or for a copy of the Terms of Reference, please contact:
Sally Stewart, Program Manager, Digital Transformation at sally.stewart@safetyandquality.gov.au
Expressions of Interest close at 8:00am AEDT on Monday 17 March 2025.
