There are some qualities which are important in ensuring that you are effective. It helps if you have ability to:

• remember to base your argument on the broader consumer experience, not your personal story
• analyse an issue, and determine its effects on consumers
• move away from a personal opinion to a viewpoint that takes account of the diversity of experiences and needs of consumers
• present an argument rationally and convincingly
• understand the consequences of decisions, in the short and long term
• negotiate and
• always speak with respect and sincerity.

There is no correct way to become an effective representative, much of it is learned from experience and networking. Seek out relevant information and workshops, and take every opportunity to network with other consumer representatives and your nominating organisation to improve your skills.

Remember your nominating organisation can provide you with support and resources to assist you in your role.