An Interactive Story

Consumer representatives have an important role to play on committees. Consumers bring an essential and unique perspective and contribute to better decision-making by providing a balance to the views of healthcare professionals, policy makers and business managers.

These Guidelines for Consumer Representatives provide you with some background information on the consumer representative role. We invite you to work through the three interactive scenarios included in this resource; they will provide you with the opportunity to put your learning and knowledge into practice. The three stories focus on before the meeting (research and preparation), during the meeting and after the meeting (follow-up and reporting).

The scenarios will allow you to ‘try out’ different decisions and pathways and learn about possible outcomes from those decisions. 

Please note that characters, committees and organisations depicted in the stories are fictional, with the exception of the Consumers Health Forum of Australia.

This second story explores how you might participate in a committee meeting.