2020–21 was a year like no other in healthcare. The Covid-19 pandemic put enormous strain on our community, families and friends. It presented challenges to our health system – both public health units, general practice as well as hospitals – and posed challenges to policy-makers. This environment translated into a busy yet and productive time for CHF as we focused on business as usual as well as playing our role in bringing consumers insights to the pandemic response. The 2020–21 year also saw CHF advise on several national health reform initiatives and reflecting the consumer voice in major events and media commentary. Read about our year in 2020-2021.