Australasia’s first health consumers conference involving over 820 delegates from Australia and around the world has given fresh momentum to consumer direction and influence in health care.
The first ever Shifting Gears Summit on consumer experience and leadership in health care was hosted in March 2021 by the Consumers Health Forum of Australia (CHF) – Australia’s peak body for health consumers.
Consumer leaders and experts with an interest in health care consumer affairs covered topics as diverse as why it is time to re-imagine health and social care; ‘big ideas’ for change; global trends in safety and quality in health care; and future horizons in healthcare.
The focus is shifting further from consumer-centred care to consumers as partners in healthcare. This communique covers a brief summary of important points drawn from the summit and some main ideas for future direction.