At the heart of CHF’s policy agenda is patient-centred care. Our responses to the public consultation have been formed with a patient-centred approach in mind. CHF is a strong advocate of the development of guidelines for all sectors of the health system. While guidelines are only recommendations, they provide health practices the knowledge and tools to identify and address any gaps to ensure patients, health care workers and the public are protected from harm. They also help to clarify what people can expect from their health service provider and make it clear to those providers what community expects from them.