10 June 2021 Fact Sheets
Consumers Health Forum

2020-21 was an exciting year for CHF, from working with our growing member base to reach millions of consumers, to launching initiatives that will make a real difference to Australia's healthcare system. Read our Report Card to learn more.

  • CHF’s impact has continued to strengthen over the past year despite COVID-19’s curbs on face-to-face contacts with our members and stakeholders.  Indeed our take-up of Zoom and Teams meetings has enabled more out reach than ever in listening to, and advocating on behalf of health consumers.
  • CHF’s virtual interaction came through with flying colours when CHF staged its first Australasian conference --- the Shifting Gears summit on health consumer experience and leadership which attracted 800-plus registrants logging on to the real-time conference sessions from around the world. See coverage of the conference in our Health Voices ejournal  and the conference report by Croakey Health Media.
  • Another highly successful first for CHF was our inaugural Consumer Commission which, again through largely remote conferencing, brought together 30 health consumer leaders from around Australia and produced a comprehensive report on the future directions for health care post-COVID in its report:  Making Health Better.
  • We continue to monitor and report on community responses through our Australia’s Health Panel surveys on issues of the moment including COVID face masks, vaccinations and health literacy in the past year.
  • And our special interest groups are keeping us in touch and active on issues including: Primary Health Care, Research & Data, Digital Health, Safety & Quality in Healthcare and Rural & Remote Health.
4 June 2021 Consumers Shaping Health
Consumers Health Forum

CHF supports vaccination campaign

In the JUne 2021 edition of Consumers Shaping Health, we think about the importance of vaccination for COVID-19 and how CHF can support health consumers.

  • We report on the Australian Cancer Plan Ministerial Roundtable
  • We release Australia's Health Panel survey results for loneliness and the COVID-19 vaccination program
  • We welcome the Federation of Ethnic Communities' Councils of Australia (FECCA), the national peak body representing Australians from culturally and linguistically diverse (CALD) backgrounds, as a new member of CHF

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24 May 2021 Position Statements
Consumers Health Forum
12 May 2021 Report
Consumers Health Forum

Federal Budget 2021-22 analysis

Since the Federal Budget 2021-22 was handed down by the Treasurer, Josh Frydenburg on Tuesday 11 May 2021, we have been working hard to bring you the latest information and expert commentary on how the Budget responds to the needs of health consumers.

Our Budget Briefing analysis is attached or you can download it from here, and we've created a short summary video overview you can view here.

Our media release on the Budget is here: Budget’s modest response to aged care and mental health inquiries

Further to this, leaders from the Youth Health Forum also provided commentary in a media release: Budget moves for youth health welcome as a first step

There will be follow-up webinar to discuss the briefing with national health policy leaders to provide further analysis of the measures, and reactions from other organisations and health policy experts. This will be scheduled soon. 

Contact Policy Director, Jo Root on email: J.Root@chf.org.au with any questions and feedback

11 May 2021 Consumers Shaping Health
Consumers Health Forum

What do we expect and need in this Budget?

As this edition of Consumers Shaping Health goes to press, we await the fine detail of what the Federal Budget will bring, particularly for health care.

  • Navigating Telehealth: the Patients’ Perspective
  • The Fourth Atlas of Australian Healthcare Variation 
  • Engaged, informed consumers key in tackling unwarranted variation 

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5 May 2021 Report
Croakey Health Media

This report by Jennifer Doggett and Cate Carrigan for the Croakey Conference News Service, captures content from the Consumers Health Forum of Australia’s Virtual Summit 2021: Shifting Gears. It covers articles, social media comment, and podcasts - Croakey Voices Episode 10 and 11

Nicole MacKee contributed to live-tweeting of the event. Access to the Summit conference materials is available until March 2021, go to the conference website for more details. 


Croakey Health Media is a non-profit public interest journalism organisation based in Australia.

4 May 2021 Report
Consumers Health Forum and NPS MedicineWise

CHF was engaged and funded by NPS MedicineWise as the lead agency to plan and implement a project, Consumer Health Literacy Segmentation Research.

The Consumer Segmentation Research contributes to improving consumer health literacy as it relates to quality use of medicines (QUM) through the implementation of research to:

  • Understand the current status of health literacy amongst Australians
  • Inform future NPS MedicineWise Grant activities
  • Support the principles and objectives of the National Medicines Policy.

The objectives were to:

  • Identify and characterise key consumer segments as they relate to QUM health literacy to assist in future resource or program development
  • Provide findings that reflect the knowledge, attitudes and perceptions of ‘grass roots consumers’ in relation to QUM
  • Identify the current understanding of consumer health literacy for Australians as it relates to QUM
  • Provide recommendations for resource/program development to meet unmet needs
  • Identify relevant QUM and health literacy indicators for future evaluation of collective impact.
  • Distribute findings to support the principles and objectives of the National Medicines Policy and integrate into other Grant activities.

To achieve the objectives, four project activities were conducted: 1) formative research; 2) literature review; 3) virtual consumer led discussions and 4) consumer segmentation survey. This report summarises the key findings collected across the project activities, addressing each of the objectives.

23 April 2021 Report
Consumers Health Forum
14 April 2021 Health Voices
Consumers Health Forum

Consumers shifting gears to drive better health care

Here Health Voices presents the diverse perspectives of participants at the Consumers Health Forum’s recent Shifting Gears summit. If you did not attend the CHF Summit: Shifting Gears, presentations are available until March 2022. If you already registered, just log on with your account details. New registrations can also be purchased.

Read the April 2021 issue of Health Voices

13 April 2021 Youth Health Update
Youth Health Forum
  • Messages about the #Shifting Gears Summit from Young leader Roxxanne and CHF CEO Leanne Wells
  • Consultations for a consumer guide
  • The first of a series of advocacy videos

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