Virtual health care is driven by consumers. With evolving technology, virtual care has the chance to replace the existing provider-centric healthcare system with something new that is empowering for health consumers. But before we can get there, consumers need to be aware of the possibilities on offer and invest in them. CHF has been working with the Digital Health CRC, Deloitte Australia and Curtin University to better understand consumer expectations of virtual care in the 21^st century. 

Consumer data is increasingly being collected, linked and used, both with and without their knowledge and informed consent. There is increasing discussion about the ‘big data’ agenda, evidence-informed policy, and a growing premium being placed on the importance of data-driven service...

The Patient Activation in Australians with Chronic Illness Project aimed to get a better understanding of the level of activation of health care consumers with chronic illnesses to ascertain how receptive they might be to models of service delivery that require them to be more involved in their...