CHF supports that any health care service be based on the principles of consumer-centred healthcare and that it considers the patient, their carer and family. The key principles of consumercentred healthcare are inclusive of safety and quality issues, cost and sustainability.
CHF has strongly opposed policies that increase consumer out-of-pocket costs through the imposition of new or increased co-payments. We have raised these concerns consistently through previous submissions to Senate Committee inquiries. CHF’s commissioned research on out-ofpocket costs highlights many of the complex and negative aspects of co-payments in health care. Our call to address the rising consumer burden of healthcare in Australia is supported by this consumer- centred research.
We have long been concerned about the rising out of pocket costs impacting consumers’ access to quality health care. Beginning in January 2014, we ran a survey to collect consumers’ experiences with out of pocket costs. This survey received over 500 responses, and the stories consumers told were startling.
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