We regularly release reports both on our own and with partners. For access to reports released earlier than available here, please contact us.
2016-17 has been a very exciting time for CHF. Read through our report card to find out more about our activities this year.
The Consumer Representative Program of the Consumers Health Forum of Australia (CHF) has been in place for many years. It has been the subject of several internal and external reviews and more recently, the Program has been reoriented to be more strategic and focused. At the same time, there has been significant reform in the health system which has implications for the role and voice of consumers.
The health sector, both in Australia and internationally is increasingly being pushed to do more with less, provide for disparate populations and meet the increasingly complex needs of people who use our health systems. While the practice of patient centered care has been shown to benefit the health system on a range of levels, from the individual patient to the health system at a macro level, the degree to which this has been implemented by health professions remains unclear.
This brief provides recommendations for health service providers including hospitals and Primary Health Networks (PHNs) to increase the role of consumers in designing healthcare services. It was put together by Policy Officer Rebecca Randall, following a workshop by AHHA and CHF, 'Consumer Engagement: How can PHNs & LHNs involve consumers in co-creation to improve healthcare?'
In Australia we are faced with a complex health system with entrenched practices, multiple layers and stakeholders divided across Federal and State systems, which is also often hard to navigate for both patient and provider. The question we must address is how do we ensure the Health Care Home can reach its potential in Australia and deliver the best outcomes for patients? This report outlines recommendations around the following guiding principles towards successful implementation.
To develop a framework for how this might happen in Australia, The George Institute for Global Health and the Consumers Health Forum of Australia partnered on a Special Policy Roundtable held in Sydney on 31 March 2016. Involving over 35 consumers, advocates, and health experts from a range of backgrounds, and representing key stakeholders (see list at end of report), these individuals developed the themes crystallised as recommendations in this report, based on the principles of consumer-centred care.